AI Credit Top-Ups
Purchase one-time credit packs to extend your monthly quotas for AI generations and video export minutes. Credits are used automatically after your plan's allowance is depleted. They do not unlock features your plan does not already include.
How to
- Navigate to the 'Billing & Plan' page and find the 'Credits' section.
- Select a credit pack and complete the purchase using PayPal.
- Your credits are added to your account immediately and are consumed automatically after your monthly plan quota is used.
- You can view your current credit balance and usage history in the 'Credits' section.
Common questions
Are credit pack purchases a recurring subscription?
No, all credit pack purchases are one-time payments. They will not be added to your recurring monthly subscription bill.
What happens to my credits if I change my plan?
Credits can only be used for features included in your current plan. If you downgrade to a plan that doesn't include video exports, for example, you cannot use your credits for that feature until you upgrade again.
Can I get a refund for unused credits?
Yes, refunds are available for unused credits. When a purchase is refunded, the corresponding unused credits are removed from your account.
Troubleshooting
My PayPal payment was successful, but the credits are not showing in my account.
There can sometimes be a short delay. Please refresh the 'Billing & Plan' page. If the credits do not appear within 15 minutes, contact our support team with your PayPal transaction ID.
My monthly quota is used up, but my credits are not being consumed.
First, confirm you have a positive credit balance in the 'Credits' section of your 'Billing & Plan' page. Also, ensure the feature you are trying to use is included in your current subscription, as credits cannot unlock plan-gated features.