Customer Chat
Customer Chat provides real-time messaging with your customers directly within each event. You can send text messages and image attachments to streamline communication.
How to
- From your Dashboard, open the desired event.
- Navigate to the Chat section or click the Chat tab.
- Type your message in the text field and click Send.
- To attach images, click the attachment icon and select your files.
- Customers can view and reply to messages directly from their event page.
- You will receive notifications for new customer messages.
Common questions
Can I send files other than images through Customer Chat?
Currently, Customer Chat supports text messages and image attachments only. For other file types, consider using an external file-sharing service and linking to it in the chat.
Do my customers need a MagnetFrame account to use Customer Chat?
No, customers can access and reply to chat messages directly from their unique event view page without needing a MagnetFrame account.
How will I know if a customer has read my message?
Customer Chat does not currently include read receipts. However, you will receive a notification when a customer sends a new reply.
Troubleshooting
My messages are not sending, or they appear stuck.
Check your internet connection. If the connection is stable, try refreshing the event page. If the issue persists, clear your browser cache or try a different browser.
I am unable to attach images to my chat messages.
Ensure the image file type is supported (e.g., JPEG, PNG) and that the file size is within acceptable limits. Try attaching a smaller image or a different file to isolate the problem.