Event Sharing
Use Event Sharing to send a private, branded link to your customers. They can review magnet designs, leave feedback, and approve their final choices directly in their browser. You will be notified of all customer activity.
How to
- From your Dashboard, select the event you wish to share.
- Click the 'Share' button to generate a unique link.
- Copy the link and send it to your customer via email or another messaging service.
- You will receive notifications in MagnetFrame when your customer comments on or approves a design.
Common questions
Can I see the comments my customer leaves?
Yes. All customer comments and approvals will appear directly within the event in your MagnetFrame dashboard.
Can my customer download the designs from the share link?
No. The Event Sharing link is for viewing and feedback purposes only. Customers cannot download design files from this page.
Can I disable a sharing link after I've sent it?
Yes. You can disable an active link at any time from the event's 'Share' menu. Once disabled, the link will no longer work.
Troubleshooting
My customer says the link is broken or shows an error.
First, return to the event's 'Share' settings to confirm the link is still active. If it is, try generating a new link and sending it, as the original may have been copied incorrectly.
I am not receiving notifications for customer feedback.
Check your notification preferences in your main account settings to ensure they are enabled. Also, check your email's spam or junk folder, as notification emails can sometimes be filtered.